The On line casino also argued they utilized a standard reply for all self-exclusion requests, which can have brought about misunderstanding. We had concluded that the On line casino was not aware of the participant's gambling challenge, for that reason, the lifting in the self-exclusion was regular procedure, and the situation was rejected.
The player from Estonia had his account blocked without the need of more rationalization. We rejected this grievance as it absolutely was sports betting relevant.
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depo & withdrawal also have to have to attend very long time, not so very good, if want to continue betting rapidly will delay to approve
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The participant from Singapore experienced asked for self-exclusion from winbox On line casino for 5 many years due to a gambling habit. Nonetheless, they had asked for to hold the self-exclusion lifted before the interval was above, which resulted in severe losses. They considered the casino ought to have enforced the initial self-exclusion interval. The player experienced offered online video evidence and screenshots in their interaction While using the On line casino, even so the casino claimed which the participant had not explicitly stated that they had a gambling challenge when requesting self-exclusion.
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